Technical Assistance

Forel is always available to its customers if they have a problem, doubt or malfunction with their machinery.

100%
Customer Satisfaction
Prompt
High-quality Support
Extensive
Experience
And Reliability

Help Desk

Forel machinery is installed in more than 70 countries worldwide and with such a presence you must have an excellent service network. The efficient Help Desk prioritises incoming calls to internal engineers who manage all technical intervention around the clock.

Remote Control

Remote connection to the machine platform allows for system diagnosis directly from the headquarters straight to the operating panel. The dedicated in-house team of engineers can assist with troubleshooting, software updates, repair and fine tuning. With Forel by your side you have a virtual technician at your disposal, anytime.

Troubleshooting

For the most common situations such as machine calibration, alarm management and functionality, will be resolved instantaneously. For more complex cases, the Help Desk will schedule an onsite intervention with the next available qualified technician.

Forel Remote Control

Remote connection to the machine platform allows for system diagnosis directly from the headquarters straight to the operating panel. The dedicated in-house team of engineers can assist with troubleshooting, software updates, repair and fine tuning.

With Forel by your side you have a virtual assistant at your disposal, anytime.

Trouble Shooting

Together we will understand the issue and fix it.

Software updating

Updating software ensures peak performance and output.

Fine Tuning

Perfects the process and guarantees the outcome for quality.

Onsite intervantion

Thanks to an international network of field support technicians, the Help Desk will schedule an onsite intervention with the next available qualified technician.