Technical Assistance

Forel is always at disposal for its customers if there’s a problem, a doubt or a malfunction of the machinery.

100%
Customer Satisfaction
Prompt
High-quality Support
Extensive
Experience
And Reliability

Help Desk

Forel machineries are installed in more than 70 countries around the world: such a presence required an excellent service network. An efficient Help Desk sorts the income calls to the inhouse technicians, which works on different shifts to reach all the timezones.

Remote Control

Headquarter, indeed, can connect in every moment to your production line, everywhere. Forel technician, from their office, will make a troubleshooting on every machine of your line. He’ll take care of software updating, both PLC and PC, and will make the fine tuning. Thanks to Forel Remote Control system, you have a virtual technician at your disposal, at any time.

Troubleshooting

The most common situations (wrong calibration, alarm manage and machinery function) can be easely resolved during the first call. For the most complex cases, the Help Desk will send as soon as possible a technician to the customer’s glazier factory.

Forel Remote Control

Forel is the partner which never leave you. Headquarter, indeed, can connect in every moment to your production line, everywhere. Forel technician, from their office, will make a troubleshooting on every machine of your line.
He’ll take care of software updating, both PLC and PC, and will make the fine tuning.

Thanks to Forel Remote Control system, you have a virtual technician at your disposal, at any time.

Trouble Shooting

If there is something wrong, we understand together how to fix it.

Software updating

We take care of updating the software so that the machines are always up to date.

Fine Tuning

If there is something wrong with the process, we calibrate the settings to solve it.

Availability of technician on site

For the most complex cases, the Help Desk will send as soon as possible a technician to the customer’s glazier factory. This is achievable thanks to the support of the international network.