OUR AFTER SALES PHILOSOPHY
FOREL Service was expressly conceived for our customer’s needs and we use the most advanced technologies making an interface connection directly on-line so that we drive all the operations and the modifications from our headquarters to the operating panel of the machine.
FOREL Service: we care about your problem!
MAIN SERVICES
SERVICE & PARTS
Services are managed by an efficient HELP DESK, which switches the incoming calls to the different technicians. Organized on different shifts, they are at customer's disposal for: SERVICE - for troubleshooting, doubts, explanations or advices. PARTS: for spare parts orders. FOREL REMOTE CONTROL system allows Service technicians to connect to every working machine in the world, monitoring in real time every operation and interacting with the machines. The operator can lead the customer in troubleshooting and, in most cases, problems can be resolved during the phone call/remote connection. Otherwise, FOREL immediately organizes the shipment of the necessary spare parts or a technical intervention. The subject of every call is reported in a database, registering the operations of every machine and the activities of every technician, monitoring continuedly our Service quality.
SERVICE WHEREVER YOU ARE
We can support our customer quickly and efficiently, wherever they are. FOREL SERVICE, organized by shifts, offers assistance also to the most distant time zone.
By courier, we can ship spare parts in the shortest time possible, reducing at minimum the production stop.
SERVICE RESPONSE TIME
SPARE PARTS LEAD TIME
REMOTE SYSTEM CONTROL
FOREL is the partner which never leave you.
Headquarter, indeed, can connect in every moment to your production line, everywhere. FOREL technician, from their office, will make a troubleshooting on every machine of your line. He’ll take care of software updating, both PLC and PC, and will make the fine tuning. Thanks to FOREL REMOTE CONTROL system, you have a virtual technician at your disposal, in every moment.